Text Us (253) 385-6120
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WHEN WILL MY PRODUCT BE SHIPPED.
Please allow 2 to 5 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
YES, You are able to cancel your order with no penalty! You must cancel your order within 24 hours after creating it for the cancellation to be applied. All you need to do is send us an email with the subject line "CANCEL". Please include the Your order number.
If the item has already been shipped, we will send you a return address label to have it return back to us, free of charge. We will refund your money as soon as we receive the merchandise back within 1 to 3 business days of receiving it. If we are able to stop the shipment and have it come back to us then your refund will be in 1 to 3 business days. We will keep you informed every step of the way.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to USPS, UPS, FedEx service mistreatment of package.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another product free of charge. With a return label so you can ship back the damaged product free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question, please feel free to contact us and we will do our best to reply within 24 hours. We monitor each email 24/7 except holidays.
Northwest Collectible
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